Terms of Service
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These terms set out how Informed Creativity, the operating brand of an Australian proprietary limited consultancy, provides design, engineering, and advisory services. They are designed to comply with Australian law while remaining compatible with international engagements. If you operate in a jurisdiction requiring additional terms, we will provide a tailored addendum on request.
1. Engagement and scope
Each engagement begins with a written proposal or email confirmation describing deliverables, talent profiles, daily rates, and expected duration. Unless otherwise agreed, services are provided on a time-and-materials basis. You may scale the team up or down with five (5) days’ written notice.
2. Risk-free trial
The initial three (3) days of a new placement operate as a risk-free trial. If you are not satisfied, notify us before the end of day three and we will refund unused days from the first week and propose an alternate specialist.
3. Payment terms
Invoices are issued weekly in Australian dollars unless otherwise agreed. Payment is due within seven (7) days. Late payments may incur interest at the Australian Cash Rate Target plus 4% per annum. You are responsible for bank fees, taxes, and duties applicable in your jurisdiction.
4. Intellectual property
Upon full payment, all project-specific deliverables produced for you transfer to your organisation. Background materials, methods, software, and know-how developed by Informed Creativity or its contractors remain our intellectual property, although you receive a perpetual licence to use them as incorporated in the deliverables.
5. Confidentiality
Both parties must keep each other’s confidential information secure and use it only for the project. Each team member signs a confidentiality agreement covering client materials, personal data, and trade secrets. We can sign client NDAs where required.
6. Liability
To the maximum extent permitted by law, our aggregate liability for claims arising from an engagement is limited to the fees paid in the three (3) months preceding the event giving rise to the claim. Neither party is liable for indirect or consequential loss, loss of profit, or loss of opportunity.
7. Compliance
Our services are delivered through a proprietary limited company registered in Australia and compliant with Australian taxation, employment, and privacy laws. If your organisation requires company registration numbers, director details, or certificates of currency, we provide them under NDA.
8. Governing law
These terms are governed by the laws of New South Wales, Australia. Any dispute will first be escalated to executive representatives. If unresolved after thirty (30) days, either party may commence proceedings in the courts of New South Wales.